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Abu Dhabi / WAM
In line with its strategy aimed at ensuring the provision of all services that meet high standards of quality and efficiency, the National Media Council announced on Wednesday the launch of a unified call centre for customer service (600 5355585) to create an integrated platform for responding to customer inquiries, while providing quick and transparent information.
NMC’s initiative is in line with the vision and directives of the leadership, which call for promoting customer satisfaction.
Through the call centre, NMC aims to increase awareness of its role and to facilitate procedures, providing high quality, reliable and quick services to save customer time and effort. The centre has a highly qualified and dedicated team able to meet the requirements of callers and respond to their queries. The staff have completed training to reach the objective of the call centre, which is to respond to inquiries and customer requirements with high standards of accuracy and quality, in order to achieve customer satisfaction.
NMC communicates with its clients through its offices distributed across the UAE and customer service centres in Dubai and Al Ain, and in implementation of its development strategy, NMC provides its services and responds using an integrated platform including social networking sites (Twitter: @nmcuae and Instagram: NMCUAE), in addition to the customer services centre.
The Acting Director-General of National Media Council, Mansour Al Mansouri, said, “The launch of the call centre reflects the National Media Council’s keen interest in providing the best services to its clients using the most advanced methods, where the centre provides a dedicated and qualified cadre to answer enquiries and questions, as well as open channels to receive proposals to improve the performance of various departments of NMC to ensure provision of the best possible service.”
He added, “The launch of the centre enhances quality, speed and availability of the services offered through communication channels with the public. This affirms that organisational and technical measures in NMC have been taken to advanced stages as part of its relentless efforts to provide all procedures and methods to serve our customers.”
Mr. Mansouri said that NMC works to develop comprehensive plans to strengthen communications with all customer segments, and the launch of the centre is part of these plans to promote continuous and rapid communication with the public.
The call center receives enquiries during official working days, from 8 a.m. to 5 p.m..
The National Media Council provides a wide range of services, notably the issuing of licenses to media and advertising organisations in the state, as well as issuing permits for printing, publishing and distribution, and press license cards for foreign reporters working in the UAE, among others.