Waymo begins fully driverless rides for Arizona customers

Bloomberg

Waymo said that it is opening its fully driverless ride-hailing service in suburban Phoenix to the public. Alphabet Inc’s self-driving car unit began ferrying a select group of a few hundred customers, known as “early riders,” in vehicles without safety drivers in the summer of 2019. After receiving feedback from those riders, who were bound by non-disclosure agreements not to discuss their experiences publicly, the company is making driverless rides in its Chrysler Pacifica minivans available to all users in the Phoenix area. “It’s a really, really big deal, we think, for us, and for the world,” said Waymo Chief Executive Officer John Krafcik in a conference call with reporters.
It’s been five years since Waymo provided the first-ever passenger trip in a driverless vehicle on a public road. The process of scaling the technology, Krafcik said, has been arduous. “It took us two years to get three cars up and running at the same time in fully driverless mode on the streets of Phoenix,” said Krafcik. “It took another year to get a hundred cars.”
Despite the plodding pace, Waymo remains the acknowledged industry leader and is the first company to offer paid trips in cars with empty front seats. Earlier this year, Waymo raised more than $3 billion from
private equity groups and venture investors, the first time it has taken funds from outside of Alphabet.
In March, in response to
the US outbreak of Covid-19, Waymo paused passenger trips in Phoenix except for those without safety drivers. Before the interruption, the company offered rides through its Waymo One app to about 1,500 customers in a roughly 100-square-mile area southeast of Phoenix that includes Chandler, Gilbert, Mesa and Tempe.
At the time, according to Krafcik, 5% to 10% of more than 1,000 weekly trips were fully driverless. Any existing Waymo One customer now can hail a driverless minivan from a fleet of more than 300. The vehicles will be operating in a smaller, roughly 50-square-mile service area. Passengers are free to invite friends and family and to share their experiences on social media.