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BLOOMBERG
The UK’s Civil Aviation Authority (CAA) has taken enforcement action against Wizz Air Holdings Plc after many passengers complained about the carrier failing to reimburse them for delayed or cancelled flights.
The Hungarian-based airline has committed to making policy changes to ensure it is compliant with passenger rights obligations, the CAA said.
Customers whose claims were incorrectly rejected by Wizz will get their money back, the regulator added. Wizz was among airlines to suffer from disruption last summer when the industry was experiencing a surge in travel demand on top of staffing shortages following the Covid-19 pandemic. Many carriers struggled to cope with the imbalance and as a results, flights were disrupted and thousands of passengers were delayed or left stranded.
The CAA said there were major concerns about Wizz because of the high number of complaints made about the airline not refunding passengers for disrupted flights.