Philippine Air pays 80% of $329m refund requests

Bloomberg

Philippine Airlines Inc said it has received refund requests totaling 15.9 billion pesos ($329 million) amid the
coronavirus pandemic, seeking customers’ understanding as it has only paid back 80% of that amount.
The carrier owned by billionaire Lucio Tan has canceled more than 60,000 flights since March, affecting over 1.3 million passengers, it said in a statement. Asia’s oldest airline has restored nearly 15% of
its local and international network and plans to ramp up flights as travel and quarantine restrictions ease.
“The loss of revenues deprived us of liquidity to make prompt refund payments, even as lockdown restrictions posed serious staffing and logistical limitations,” Philippine Airlines said.