DEWA’s virtual employee ‘Rammas’ enriches customers’ experience using AI
DUBAI/WAM Dubai Electricity and Water Authority (DEWA) ‘s virtual employee “Rammas”, which uses generative Artificial Intelligence (AI), enriches the customer experience thanks to its superior ability to interact with users, better understand their needs, and respond promptly in both Arabic and English, while ensuring a safe and practical experience. DEWA is the first utility globally and UAE government entity to ...
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