DHA becomes 1st government entity in Middle East to leverage AI-powered ‘Genesys’ system
DUBAI/WAM As part of its participation in Dubai AI Week, the Dubai Health Authority (DHA) has announced the implementation of the advanced Genesys AI-powered speech and text analytics system at its contact centre. With this step, DHA becomes the first government entity in the Middle East and the UAE to adopt this cutting-edge technology, reinforcing Dubai’s commitment to integrating advanced ...
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