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JetBlue Airways Corp is raising questions about US air traffic control actions, joining United Airlines Holdings Inc in blaming federal regulators for worsening congestion on a heavy travel week ahead of the Independence Day holiday.
Government officials dismissed the carriers’ complaints as baseless, saying weather has led to elevated flight cancellations and delays that left thousands of customers stranded in airports. JetBlue and United also claim the Federal Aviation Administration is partly responsible for hiccups around some of the busiest airports, including New York and Denver.
The finger pointing comes as the airline industry braces for a busy flight schedule this weekend that promises to test their resilience after severe disruptions last summer. Carriers have increased “buffers†in their operations by adding reserve crews, but face more airspace congestion and a shortage of air traffic controllers in some cities.
“We are working with the FAA to better understand what led to the significant and unexpected ATC restrictions that affected thousands of flights across carriers,†JetBlue President Joanna Geraghty told employees in a night message.
That came on the heels of complaints lodged by United Chief Executive Officer Scott Kirby in a staff memo that blamed operational woes on an alleged shortfall of air traffic controllers. The CEO told employees “the FAA frankly failed us†by forcing it to trim flights at Newark Liberty International Airport last weekend, affecting 150,000 customers and prompting delays, cancellations and diversions.
The aviation agency cast doubt on those claims. “We will always collaborate with anyone seriously willing to join us to solve a problem,†the FAA said in a statement.
The agency said a shortfall of controllers in the area only contributed to cancellations and delays. The FAA has made no changes in its procedures for directing aircraft around bad weather and is unaware of any unusual restrictions on flights in recent days, said a person familiar with the agency’s actions who asked not to be named discussing the sensitive subject.
United cancelled 2,570 flights from June 24 through Wednesday, or 19% of its total, according to data compiled by FlightAware.com. JetBlue cancelled nearly 11% of its flights on June 24 through June 28, and another 58% were delayed, according to FlightAware.
The high level of delays caused by severe storms over consecutive days contributed to thousands of customers being stranded at United hubs in Newark, New Jersey, and at Denver International Airport.
Flight attendants whose schedules were disrupted spent hours on hold trying to get new assignments, according to the Association of Flight Attendants-CWA.
Transportation Secretary Pete Buttigieg also hit back at the airlines, particularly United, in recent days, saying the carrier has suffered out-sized impacts while others have recovered.