Wells Fargo is planning to launch new compensation packages for its employees that aim to reward customer satisfaction. And 25,000 entry-level workers, including tellers and customer-service reps, received raises that bring minimum pay from $12 to $13.50 per hour. These are positive steps towards digging out from a badly mismanaged scandal. In September, the bank was fined $185 million ...

  Don’t leap to conclusions about JPMorgan Chase & Co.’s decision to upgrade its assessment of Indonesia’s stock market. The New York-based bank has elevated internal compliance to nuisance levels in Asia since a scandal over its hiring practices in China broke three years ago, people who work at JPMorgan tell me. In such an environment, the Indonesia rating change ...

  Last week, China announced that it had mastered the art of making ballpoint pens. Don’t laugh: It was a years-long effort that cost millions of dollars and required the leadership of a state-run corporate colossus. It was front-page news, widely discussed on talk shows and celebrated on social media. And it was no one-off stunt. China hopes such government-mandated ...