DEWA organises workshop to promote customer happiness

Dubai / WAM

Dubai Electricity and Water Authority (DEWA) organised a workshop on three-dimensional Customer Happiness Centres and preparations for evaluating seven-star services in cooperation with Ethos Consultancy.
The three-day workshop highlighted the global star-rating system and organisational excellence. It discussed the assessment of the star-rating process and provided an overview of relevant initiatives and models.
Commenting on the occasion, Saeed Mohammad Al Tayer, MD and CEO of DEWA, said, “To attain seven-star service status, we plan to redesign our centres in line with the requirements and expectations of our customers. We intend to provide the best experiences for customers
accessing DEWA services.”
“We have transformed customer needs and aspirations into value-added services that we provide round-the-clock, which saves money, effort and time and makes customers happier by simplifying our procedures with smart and innovative services that feature the latest technologies,” added Al Tayer.
Abdullah Al Hajri, Executive Vice President of Customer Happiness at DEWA, said, “DEWA relies on the latest technologies to provide its customers smart, fast, seamless and integrated services available round-the-clock, seven days a week. Its customer happiness centres follow seven-star standards. DEWA has completed the smart transformation of all its services in a record time of less than a year to support the Smart Dubai Initiative.”