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BLOOMBERG
DBS Group Holdings and Citigroup said banking facilities have resumed following a disruption that prevented customers from fulfilling transactions across various platforms.
Services are working again after a technical issue at an Equinix Inc data centre used by the lenders was resolved. Payment services were down for several hours, and customers cited the inability to use their cards, access online banking facilities or make cash withdrawals.
“A technical issue occurred at one of our data centres in Singapore that raised the temperatures in the data center and impacted some customers’ operations,” an Equinix spokesperson said. “The technical issue has been resolved and we are in contact with impacted customers.”
A “thorough” investigation will take place, Equinix said. The Monetary Authority of Singapore said it was informed of the matter by the banks. The latest disruption follows delays experienced by DBS customers last month in processing transactions on one of its payment services.