DTCM rolls out innovative ‘training tool’ for travel agents

Dubai / WAM

Dubai’s Department of Tourism and Commerce Marketing, (DTCM) Dubai Tourism, announced the launch of “Dubai Expert,” an innovative online educational game created exclusively for travel agents. The announcement was made to travel professionals attending this year’s Arabian Travel Market in Dubai.
Created in collaboration with the Dubai College of Tourism (DCT) and KTM Advance, a specialist in e-learning, the learning tool is a marked departure from traditional training programmes. It features an engaging interface that includes information on Dubai’s tourism attractions in an easily-digestible format enabling agents to promote the Emirate as the ideal holiday destination to their customers from around the world.
Speaking at ATM 2017, Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing, DCTCM, said, “Our partnerships with travel agents are critical to us as we look to expand our influence and reach across industry channels and stakeholders that influence tourists looking to visit Dubai. This also means that we need to keep developing new tools that allow us and our partners to highlight what makes Dubai a ‘must-visit’ destination. With the ‘Dubai Expert’ platform, we have used technology innovation to transcend typical training programmes and create an experience that enhances their knowledge of Dubai, so they can build customised itineraries that will attract more visitors. ‘Dubai Expert’ has been created to facilitate this process and is part of our continued endeavour to achieve our strategic goal of welcoming 20 million visitors by 2020.”
‘Dubai Expert’ operates as a turn-based card game, where participants will need to select the best cards – each with an attraction in the city – from an automatically generated deck, to create an ideal itinerary. Various traveller profiles make up the 30 ‘missions’ of the game, with the best combination of activities earning higher scores.
A participant can become a ‘Dubai Expert’ by completing 20 successful missions and watching all 25 expert videos, with a higher ‘Dubai Expert’ level achieved by completing all 30 missions and answering all pop-up questions about the city. To maintain this status, players are required to return to the game every year and complete updated missions and watch newer expert videos.
Essa Bin Hadher, General Manager, Dubai College of Tourism, added, “While we strive to engage more individuals with the city’s booming tourism industry, we also understand the importance of reaching out to global travel agents. From flights and accommodation to dining and experiences across the city, travel agents streamline the entire booking process for tourists – and in turn, help increase the number of visitors to Dubai every year. We are excited to have assisted Dubai Tourism with the creation of ‘Dubai Expert,’ to not only provide agents with a clearer glimpse of the city but also to help them understand different audiences and
create itineraries that best suit them.”