Smart Dubai’s call centre best in ME

Dubai / Emirates Business

The Smart Dubai Government Establishment’s (SDG) call centre was recognised as the ‘Best Government Call Centre in the Middle East’ during the 2016 INSIGHTS Middle East Call Centre Awards held recently on the side lines of the Middle East Call Centre Conference 2016 (MECC’16). INSIGHTS is a leading organization
with over 20 years of experience in the call centre and professional services industry.
H.E. Wesam Al Abbas Lootah, CEO of SDG, expressed his pleasure on receiving the prestigious award. He said: “At SDG, we follow an integrated and well-defined strategy which complies with Smart Dubai Roadmap to make citizens and residents of Dubai happier and more confident of the services offered to them in line with the vision of its wise leadership to employ the state-of-the-art technologies in service of its people. This can only be achieved through ongoing innovation and development of all services and activation of robust partnerships that work together as one team to ensure the provision of smart and pioneering solutions.”
“SDG’s Call Centre replies to all inquiries regarding the establishment’s smart services through a highly qualified team. A total of 95.7 per cent of calls to the Call Centre were answered in 20 seconds, while only 2 per cent of calls were unanswered in the last three months. The Centre is keen to provide Dubai citizens, residents and visitors with unique experiences through its portfolio of smart services, on a par with our vision to make Dubai the happiest city on earth,” Lootah added.
The Call Centre features well-trained work teams that are specialized in answering inquiries related to SDG’s smart services and apps around-the-clock in both English and Arabic via various channels including toll
free line – 600 560000 and email – help@dsg.gov.ae with the goal to raise the bar on Dubai’s smart services and ensure community happiness.